Shipping Policy

Free tracked shipping

Shipping is free on every order and every parcel is tracked.

Processing time

We pack and dispatch within 1–3 working days.

Delivery time

Delivery takes 5–12 working days after dispatch. You'll get a tracking link by email as soon as your order ships, and you can check it any time on our Track your order page. There is nothing to pay on delivery.

Damaged or lost parcels

If your parcel arrives damaged or goes missing, email keytotebag@gmail.com and we'll send a replacement or a full refund.