Returns & Refunds

30-day returns

You have 30 days from the day your order arrives to return it. Items must be unused and in their original packaging.

How to return

Email keytotebag@gmail.com with your order number first and we'll send you the return address. Once we receive and check the item, your refund goes back to your original payment method within 5–10 business days.

Cancellations

You can cancel any time before your order ships for a full refund.

Damaged or wrong items

Received a damaged or wrong item? Send us a photo within 7 days of delivery and we'll replace it or refund you in full — no return needed.

EU customers

Consumers in the EU also have a statutory 14-day right of withdrawal from the day they receive their goods, without giving a reason.